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FAQs

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My Sister & i Offers Pudo Pick-Up shipping as a more affordable shipping option.
How it works?
On the Shipping screen at Check-Out select the Pudo Shipping Option for R50. We will then automatically Ship your package to the closet Pudo Pick-Up Lockers base on your Shipping address.
If you know the name of the Pudo Pick-Up location, you would prefer the items be send to you can add that as the shipping note and we will send your package to that location.
You can visit the Pudo website to see all their location and conform that you have a Pick-Up point close to you Here.
If you are unsure, please contact us via our live chat feature for assistance.

Order Processing Orders from our ready to ship ranges that has no personalisation options (no additional printing requirements) ships with in 1 to 3 working days day from order date.
All other orders may take up to 2 to 4 working days from order date to be printed and shipped. We do however put in every effort to keep processing times as short as possible.
Orders Placed on weekends may be process during the weekend but will however only ship on Monday or Tuesday depending on volumes. (We are normally closed on Saturday and Sunday)

If you are unsure of how long processing of your order will take, please contact us on WhatsApp or email (support@mysisterandi.co.za) or simply chat with us live on our live chat during office hours Monday to Friday from 08:00 to 17:00.

Orders/Shipping - Shipping Times My Sister & i uses The Courier Guy as our preferred shipping provider. Where possible shipments in the Pretoria/Johannesburg area are shipped as same day or overnight flyers. Except for shipments that are too large for a flyer bag or same day/overnight is not offered to customer address. In these cases, we will always ship with the fastest possible alternative.

Shipments to Main City centres outside of the Pretoria/Johannesburg area for example Cape Town or Durban if economy shipping was selected will ship with road economy with an estimated delivery time of 72 hours (Estimates supplied by Courier Company) Overnight Shipments, ships with an overnight flyer service. Except for shipments that are too large for a flyer bag or overnight is not offered to customer address. In these cases, we will always ship with the fastest possible alternative. (Also Note that for outlying areas even if overnight is selected The Courier Company advises that a 1 to 2 day delay may be expected) Shipments to rural areas, outlying area, farms and small towns are shipped with road economy service and may takes between 3 to 5 days for delivery.

If you are unsure of how long shipping to your address will take, please contact us on WhatsApp or email (support@mysisterandi.co.za) or simply chat with us live on our live chat during office hours Monday to Friday from 08:00 to 17:00.

Note: The courier companies only collect parcels Monday to Friday, so orders placed on Fridays ships the following Monday.

Although we make every effort to ensure fast delivery from our side, we do not have any control over the courier companies, and we cannot guarantee their services.

Please Note: Selecting overnight Shipping at checkout does not speed up the order processing time it just guarantees the shipping service that will be used when shipping is booked.

To make changes to a design that has already been added to your cart you need to:

1. Have saved the design in the customizer before you added it to your cart.

2. Remove the item from your cart.

3. Find the original product from our catalogue and click the customize it button again.

4. When in the customizer click the load button and select the design.

After you have followed these steps, you can edit your design and readd it to your cart.

To get started select the product from the design your own menu. After the page opened select the color and size and click Customize it.

The designer will now open. Now you can add text and images to your design when you are happy click save design then click on the add to cart button to add your design to your card for order.

We get new stock of our products weekly. in that case some out of stock products will go into an Order Now status. This will allow you to still order the product.

Orders with Order Now products will experience a short delay in fulfilment while we wait for stock to be made. The delay will be between 5 to 7 days at most.

Please do not order “Order Now” products if you need the product urgently, we are unable to guarantee faster turnaround times on Order Now items. Instead, please make use of the let me know when back in stock function on the product page that way we will know that you are interested, and we can communicate with you around the matter of when the new stock will be made.




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