Returns and Refunds Policy

At My Sister and I, we want you to be completely satisfied with your purchase. We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it.
  • Unworn or unused, with tags, and in its original packaging.
  • Accompanied by the receipt or proof of purchase.

Note: Personalized items cannot be returned due to their unique nature, which makes them non-resellable.

Starting a Return

To initiate a return, please contact us at support@mysisterandi.co.za. If your return is accepted, we’ll provide a return shipping label and detailed instructions on how to send back your package.

  • Return shipping costs for size exchanges and non-defective items are the responsibility of the client.
  • For defective items, we will cover the return shipping cost.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue promptly.

Unreturned Items and Replacements

If you collect a replacement product but fail to return the original item at the time of collection, you will be charged for the unreturned item. Payment must be settled before any further orders can be processed.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status. If approved:

  • Refunds will be issued to your original payment method within 10 business days.
  • A 10% service fee will be deducted from the invoice amount.
  • Shipping fees are non-refundable.
  • It may take additional time for your bank or credit card company to process and post the refund.

Note: All refunds are subject to the 10% service fee without exceptions.

Cancellations of Design Requests

Requests for cancellation after reviewing mockup designs will incur a design fee of R150.00 per design request, in addition to any other applicable fees outlined in this policy.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants).
  • Custom products (e.g., special orders or personalized items).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

Returns for sale items may be accepted under specific conditions (e.g., items must be in their original condition and returned within a specified timeframe). Please contact us with any questions or concerns about your specific item.

Exchanges

The fastest way to get the desired item is to return the one you have. Once the return is accepted, you can make a separate purchase for the new item. Please note that return shipping costs for exchanges are for the client’s account.

Refunds on Uncollected Pudo Parcels

If you request a refund for an uncollected Pudo parcel:

  • A return fee equal to the original shipping fee will be deducted from the refundable amount.
  • Refunds will only be processed once the parcel is back in our possession.
  • All other fees also apply.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at support@mysisterandi.co.za.